Voice For MS Teams - Direct Routing

Product Overview

Did you know Microsoft Teams can replace your existing phone system?

Resonate Voice for Teams enables the full extent and capabilities of voice services within Microsoft Teams to truly unify your internal and external communications. Our Voice for Teams offering draws on years of experience in transitioning and supporting customers migrations to Microsoft Voice, supporting in life and ensuring seamless adoption. Resonate are a Microsoft Gold Partner and support some of the worlds largest brands, leading the way in managing and supporting the most complex of voice environments.

Our Service

We provide an enterprise-grade solution that is built on the following key foundations:

  • A highly available and resilient voice solution with guaranteed service levels 24x7x365
  • A globally available solution with full legal and regulatory compliance
  • A proactive monitoring service for voice quality management
  • Unparalleled security and compliance
  • As a Gold Partner, everything we do is rooted in Microsoft best practices

Who It's For

Voice for Teams is for any business embracing digital transformation and is looking to replace their existing phone system as part of a cloud-first strategy.

PBX Replacement

A customer planning to retire a legacy or IP PBX solution that is no longer supported, is expensive to maintain and / or does not support the current collaboration requirements of the business.

SfB Migration

A customer planning to migrate from Skype for Business to Microsoft Teams for Telephony.

M365 Users

A customer that is already using Office 365 and/ or Microsoft Teams and wants to enable the telephony functionality that extends the Teams Client to enables users to make and receive calls to mobiles and landlines worldwide

Flexible Working

A customer looking to mobilise their employees, offer flexible working, work from home or BYOD scenarios.

Solution Overview

Team Direct Routing - Dedicated Platform

Included Services

Managed Onboarding

  • Endpoint Mapping
  • High-level Design
  • Service Onboarding
  • Acceptance Testing
  • User Migration

Service Support

  • Proactive Platform Management
  • Incident Management
  • Service Documentation & Training
  • Monthly Reporting & Analytics
  • Problem Management
  • Change Management (MACDs)
  • Service Manager
  • Quarterly Service Reviews
  • UCC Triage
  • Teams Tenant Management
  • Power Apps - Voice quality actionable insights & DDI number management

Bolt-On Options

  • Call Recording
  • Compliance Recording
  • Formal Contact Centres
  • Informal Contact Centres (Routing)
  • Attendant Console
  • Teams Devices
  • Teams Room Systems
  • PBX Integration
  • Customer Premises SBC
  • E911
  • Bespoke Power Apps

The Benefits

There are lots of benefits to using our dedicated direct routing platform - Resonate Voice for Teams, here are a few key ones.

  • A cost-effective and flexible alternative to Microsoft calling plans
  • Secure and managed migration to Cloud
  • Support for complex voice requirements with value add services and integrations
  • Solution design and advice from tenured industry experts

The Differentiators

We have designed our dedicated direct routing platform to offer a real and meaningful point of difference to other options in the market, including Microsoft's voice solution. 

  • We enable customers to retain legacy solutions and endpoints whilst moving to Teams
  • Support the retention of existing SIP and telecoms providers
  • Delivering an end-to-end solution from discovery of the legacy estate through design, deployment and support
  • We offer unrivalled support from our dedicated 24 x 7 x 365 support centre with proactive monitoring and management

Atrium had a business requirement to integrate their existing telephony solution with Microsoft Teams and enable external calling from Microsoft Teams for all employees.

Resonate quickly demonstrated they had the technical skills and experience to enable Direct Routing for our organisation. The whole implementation process was managed without any impact to the business and the service has been stable since it went live earlier this year. The service availability and operational performance has been key for Atrium this year with the majority of staff working remotely and away from the office.

Garry Lewis

Head of IT, Atrium Underwriters

Get More Information


Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area

Why Use a Microsoft Teams Cont ...
For many companies, Microsoft Teams has officially emerged as the ultimate solution for unified communications. Capable of aligning, empowering, and informing employees all ov ...
Voice Management and Microsoft ...
Microsoft Teams has rapidly emerged as the fastest-growing Microsoft application of all time. The ultimate tool for helping companies ensure business continuity in a world roc ...
Ian, our CRO, reflects on the ...
How important is volunteering work for companies? I believe having a social conscience is good for business. Companies that act with integrity and a generosity of spirit will, ...