Product Overview

Enhance Your Teams Voice Experience With Apps and Automation

Need better tools to help your employees? Want to reduce pressure on the IT Admin team? Keen to save money on Microsoft licensing? Resonate has developed an off-the-shelf portfolio of powerful enterprise-grade tools and solutions built using Power Platform and focused on Voice for Teams. Expert Voice Tooling from the voice experts.

How can Apps & Automation benefit your business?

HubSpot Video

Call Queue and Auto Attendant Manager

Empower your non-technical employees to manage their Call Queues and Auto Attendants. Other benefits include:

  • Reduced time to market as it cuts out the need for involvement from IT admin staff
  • Improved UX
  • Boosts reporting visibility and time to information
  • Fewer errors
mediamodifier_image (25)

Teams Voice Management

A user-friendly, fully automated solution to manage your Teams PSTN Voice functionality. The App includes an automated request and approval process as well as an Admin GUI  to assign phone numbers and automated number provisioning.

  • Easy-to-use App interface
  • Reporting dashboards with number range usage reporting, requests reporting and calling usage reporting
  • Saves time for the IT Admin team with implementing Joiners, Movers and Leavers
  • Helps reduce Microsoft licence costs by highlighting unused licenses
mediamodifier_image (6)

Voice Quality Insights

Lets you know about issues with voice quality insights and automatically opens up a ticket for the relevant team with all the background information provided, saving your organisation both time and resources.

  • Enables the IT Admin team to proactively resolve issues
  • Ensures that Teams Voice users enjoy a consistent and high-quality voice experience across the entire Teams platform, regardless of device and location
  • Monitor usage, capacity and trends over time to enable ongoing improvement
  • In events of poor quality calls or poor user experience, the Voice Quality Insights app will highlight issues, recommend suggestions and perform remediations.
mediamodifier_image (33)

Resources

Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area

Working out the true cost and ...
Companies can no longer afford to stand still when it comes to digital transformation. Rapid innovation in every industry is pushing organisations towards an “Adapt or Die” er ...
READ MORE
New Year’s Resolution: Plan fo ...
Important note - readiness can take up to 18 months! The impending PSTN switch-off shouldn’t be a new concept to most brands.
READ MORE
Teams Voice Tooling Case Study
Resonate deployed its Teams Voice Tooling solutions into a Global Energy company with 910 sites, across 74 countries. The key aims were to achieve a more efficient and cost-ef ...
READ MORE