Apps, Automation and Analytics

Product Overview

Enhance Your Teams Voice Experience With Apps and Automation

Need better tools to help your employees? Want to reduce pressure on the IT Admin team? Keen to save money on Microsoft licensing? Resonate has developed an off-the-shelf portfolio of powerful enterprise-grade tools and solutions built using Power Platform and focused on Voice for Teams. Expert Voice Tooling from the voice experts.

How can Apps & Automation benefit your business?

Call Queue and Auto Attendant Manager

Empower your non-technical employees to manage their Call Queues and Auto Attendants. Other benefits include:

Reduced time to market as it cuts out the need for involvement from IT admin staff
Improved UX
Boosts reporting visibility and time to information
Fewer errors

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Teams Voice Management

A user-friendly, fully automated solution to manage your Teams PSTN Voice functionality. The App includes an automated request and approval process as well as an Admin GUI to assign phone numbers and automated number provisioning.

Easy-to-use App interface
Reporting dashboards with number range usage reporting, requests reporting and calling usage reporting
Saves time for the IT Admin team with implementing Joiners, Movers and Leavers
Helps reduce Microsoft licence costs by highlighting unused licenses

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Voice Quality Insights

Lets you know about issues with voice quality insights and automatically opens up a ticket for the relevant team with all the background information provided, saving your organisation both time and resources.

Enables the IT Admin team to proactively resolve issues
Ensures that Teams Voice users enjoy a consistent and high-quality voice experience across the entire Teams platform, regardless of device and location
Monitor usage, capacity and trends over time to enable ongoing improvement
In events of poor quality calls or poor user experience, the Voice Quality Insights app will highlight issues, recommend suggestions and perform remediations.

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Resources

Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area