Product Overview

Apps, Automation, Analytics & AI for Teams

Resonate’s Solution Architects with their deep understanding of Teams, in conjunction with our low code app development practice, combine the enhanced collaboration benefits of Teams with Power Platform, Azure Cognitive Services, transcription and generative AI to create industry-leading solutions to drive enhanced efficiency for our customers.

In an uncertain future, businesses need to accelerate digital transformation to continue to compete

  • Agility and operational efficiency are required to survive the economic headwinds.
  • Skill shortages must be overcome.
  • Digital initiatives are taking too long to complete.
  • Technical disruption is threatened by the rapid development of Automation and AI.
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Working Smarter with Microsoft

50%

Of digital work can be automated with current tech

502%

On average Return of Investment from the Microsoft Power Platform

60%

Of companies already use generative AI in the workplace

29%

Of early users of Copilot were faster overall in a series of tasks

As a Microsoft Solution Partner in Business Applications Resonate has proven its capability in delivering value-added solutions in Teams and further afield.

Using enabling technologies such as the Power Platform, Copilot and AudioCodes Meeting Insights, here are just some of the use cases Resonate has delivered for its customers.

 

Booking & callback apps

Natural language call & chat routing

SIP trunk monitoring

Hybrid worker resource utilisation

CRM pops & writebacks for agent productivity

Social media integrations

Instant remote appoitments

Entry system integrations

Sentiment analysis & reporting

Transcription for self service

Legacy CRM integration

Team creation governance

Teams Meeting Technologies

Use AI to further enhance Teams Meetings! With Resonate you can add AudioCodes Meeting Insights which records, transcribes and enables AI-powered insights for Microsoft Teams meetings.

  • Automatically or manually records any meeting. You’ll receive full meeting recordings, transcripts and AI-powered meeting minutes directly to your email.
  • The easily accessible meeting minutes are linked to the meeting recording and full meeting transcript.
  • AI-powered meeting notes organise your meeting summary, key topics, action items, decisions and questions.

Meeting Insights is available with all Resonate Teams Solutions, as a cost-effective enabler for customised  apps, automation, analytics and AI solutions

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Let Resonate supercharge your Teams experience with custom integrations, apps, automation, analytics and AI

  • Tried and tested agile development methodology.
  • Deep expertise in Teams coupled with a dedicated low-code development practice.
  • Certified Business Applications Solution Partner. 
  • Microsoft Innovation Hub.
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Resources

Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area

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