Product Overview

Seamlessly Transition Away From Legacy PBX

The major goals of most projects that involve moving from a legacy phone system to a UCC solution are to reduce costs, make the workforce more efficient and to drive better time management through increased mobility. To achieve this it's important to identify the current systems' features and map all the relevant connections to your new collaboration platform, thereby enabling the safe removal of the legacy PBX system.

Legacy Mapping Service

Resonate provides a Legacy Mapping Service that identifies features such as common phone areas, analogue lines, emergency phones and other legacy PBX features to map these to your new platform. This enables removal of the PBX entirely and in turn, optimises the overall solution to deliver cost savings and reduces the operational risk inherent in legacy equipment.

This service provides access to our highly experienced team, all documentation and a concise plan to illustrate the processes and responsibilities involved in migrating to your new platform.  

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Resources

Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area

Contact Centre Case Study with ...
Mazda North American Operations needed to migrate their contact centre agents away from an outdated legacy call centre and telephony systems. They choose to take advantage of ...
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In a relatively short space of time, Microsoft Teams evolved from being a simple solution for business collaboration to a crucial investment for end-to-end team synchronisatio ...
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Teams Voice Tooling: The Ultim ...
The pandemic had a huge impact on the way we live and work. During global lockdowns, companies were forced to rethink the way they enabled communication and collaboration in t ...
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