We know Teams inside out and we partner with a carefully selected range of industry-leading Microsoft-certified cloud contact centre specialists to ensure we have a solution to suit all Teams Contact Centre use cases. This has given us significant experience in integrating contact centre and advanced routing with our Teams Direct Routing product, as well as other Microsoft Enterprise Voice solutions.
Not only are we able to help you add the technology, but we’ll also manage the full end-to-end project from systems architecture and planning through to legacy systems removal or integration and then on to user training and onboarding.
As the world of work continues to evolve, and teams become increasingly distributed, organisations have the challenge to align their ‘customer contact’ solutions with this new way of working.
A ‘right sized’ contact centre solution with ‘service wrap around’ delivering high-quality inbound and outbound voice with a range of other options:
Resonate are a Partner of Excellence for Anywhere 365, Microsoft’s first Teams-accredited contact centre. Anywhere365 Dialogue Cloud omnichannel contact centre manages and reports on customer dialogues from initial contact to final resolution. Using voice, chat, email, social media, video or bots; customers can effortlessly engage over the communications channels of their choice.
As a certified partner of Luware, we’re experts in delivering and supporting Luware Nimbus. These are fully embedded native Teams Advanced routing and Contact Centre products which are built to manage call handing directly in Teams for increased performance and response times.
Resonate will assess your recording and compliance requirements and advise on solutions as part of your Anywhere 365 or Luware deployment, or if you have standalone requirements, we can add AudioCodes Smart TAP 360 for recording and capturing business interactions across all devices and modalities in Microsoft Teams.
Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area