Microsoft Teams vs Traditional Contact Centres
The contact centre has evolved drastically in the last few years. We’re now living in a world where customer service agents and sales representatives are distributed…
Why Use a Microsoft Teams Contact Centre?
For many companies, Microsoft Teams has officially emerged as the ultimate solution for unified communications. Capable of aligning, empowering, and informing employees all over the world,…
Voice Management and Microsoft Teams: Crucial points to consider
Microsoft Teams has rapidly emerged as the fastest-growing Microsoft application of all time. The ultimate tool for helping companies ensure business continuity in a world rocked…
A Leading international Investment Bank
Business Challenge Our client, a leading international Investment Bank, discovered a large number of its staff were using an unapproved, albeit popular internet-based voice platform. Our…
How manufacturers can improve uptime by using RealWear and Microsoft Teams
Many field service tasks carried out by workers on the front line need them to be 100% hands-free. At the same time, they may need to…
Resonate partners with Kinly to deliver an end-to-end Teams experience
Resonate & Kinly partner to support demand for hybrid working Today, Resonate & Kinly partner to enable a seamless unified communications & collaboration (UCC) experience on…
The features of Microsoft Teams that could change retailers’ views on hybrid working
Hybrid working in retail Retailers, like most businesses, have a growing need for effective collaboration and communication tools as the world moves towards hybrid working. Everyone…
Teams Adoption Services: Factsheet
Get a full breakdown of our Microsoft Teams change and adoption services. Teams has the potential to transform the way you communicate and collaborate as a…
Voice for Teams: Factsheet
Get all of the detailed information on our Teams Direct Routing platform – Resonate Voice for Teams. You will discover: