Product Overview

Helping you transform voice and collaboration

We support our customers as a trusted partner with their journey to transform collaboration and voice services. Our relationship with our customers often starts with a small professional service engagement that enables us to demonstrate our skills and overall value. In most cases, this leads to a broader engagement to support an overall transformation journey and put in place a managed support solution. Projects range from legacy PBX and systems integration or removal, through VOIP service development or voice quality work to contact centre implementations.

Use Cases

Feature Mapping

We have completed feature mapping, personas design and user profile design for a move from legacy systems to Microsoft Teams and Skype for Business

Plan & Strategy

We have developed a Teams transformation plan and release strategy for several large corporations

Integration

We have completed high-level and low-level designs to implement integration between Microsoft Teams and legacy PBX systems

Voice Service Designs

We have developed and implemented Voice service designs for key enterprise customers including organisation design, ITIL process design, service tooling, service performance management and service reporting

Reviews and Audits

We have completed formal reviews and audits for customers to assess and resolve issues that are impacting service performance. For example, voice quality issues

Reduced Equipment

We have developed and implemented solutions to remove legacy PBX’s and desk phones from corporate offices but also more complex manufacturing plants

Resources

Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area

Working out the true cost and ...
Companies can no longer afford to stand still when it comes to digital transformation. Rapid innovation in every industry is pushing organisations towards an “Adapt or Die” er ...
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New Year’s Resolution: Plan fo ...
Important note - readiness can take up to 18 months! The impending PSTN switch-off shouldn’t be a new concept to most brands.
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Teams Voice Tooling Case Study
Resonate deployed its Teams Voice Tooling solutions into a Global Energy company with 910 sites, across 74 countries. The key aims were to achieve a more efficient and cost-ef ...
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