Product Overview

Helping you transform voice and collaboration

We support our customers as a trusted partner with their journey to transform collaboration and voice services. Our relationship with our customers often starts with a small professional service engagement that enables us to demonstrate our skills and overall value. In most cases, this leads to a broader engagement to support an overall transformation journey and put in place a managed support solution. Projects range from legacy PBX and systems integration or removal, through VOIP service development or voice quality work to contact centre implementations.

Use Cases

Here some examples of where we can help:

  • We have completed feature mapping, personas design and user profile design for a move from legacy systems to Microsoft Teams and Skype for Business
  • We have developed a Teams transformation plan and release strategy for several large corporations
  • We have completed high-level and low-level designs to implement integration between Microsoft Teams and legacy PBX systems
  • We have developed and implemented Voice service designs for key enterprise customers including organisation design, ITIL process design, service tooling, service performance management and service reporting
  • We have completed formal reviews and audits for customers to assess and resolve issues that are impacting service performance. For example, voice quality issues
  • We have developed and implemented solutions to remove legacy PBX’s and desk phones from corporate offices but also more complex manufacturing plants
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Resources

Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area

Is that Voice for Teams you ca ...
Why Voice for Teams?  Many companies currently have a split between their voice platform and business systems. Voice will often reside on legacy PBX technology, sometimes clou ...
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Skype for Business Online Reti ...
Skype for Business Online Retirement - Your Questions Answered Why is this happening?  Microsoft have made the decision to retire Skype for Business Online on July 31, 2021.It ...
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Resonate’s Delivery Work Effor ...
Resonate’s Delivery Work Effort Calculator is a classic example of how a simple Teams-based app can save time and money. As it does not consume any data to run, it doesn’t req ...
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