Can AI actually move the needle?

Don’t worry, it’s not just another chatbot!

Our Free 1-to-1 AI workshop is designed to cut through the noise and show you where agentic AI and voice AI can genuinely improve your business.

Whether it’s enhancing every touchpoint, personalising interactions or removing friction across the customer journey, we’ll work with you to identify the highest-impact opportunities to improve customer experience.

Together, we’ll assess your current setup, highlight quick wins and map out a clear, practical plan you can act on immediately.

Find out if you're eligible

About the fully funded
AI workshop

Designed to uncover opportunities, enhance customer experience and prioritise the right digital initiatives, this expert-led workshop delivers practical, tailored recommendations you can act on immediately.

Benefits

One-day expert-led workshop
Focused on your customer journeys
Practical outputs and next steps
Fully funded for eligible organisations

Who we are

Resonate – The Modern Communication Experts

We bring together communications, contact centre, automation and agentic AI expertise to help other organisations make practical decisions that work with their existing customer engagement environment.

Microsoft Solutions Partner, Business Applications

Cisco Preferred Partner, Collaboration

PolyAI Partner

"At Fresenius, we’ve focused on getting the basics right first like improving customer experience by connecting systems and streamlining workflows. Now, because of Resonate, we are building on that to introduce AI in a way that delivers clear, measurable improvements for both customers and agents.” Mithun John, Digital Technology Portfolio Lead

Challenges

We hear this every day

You know AI could improve customer service, but knowing where to apply it, what to prioritise and how to build a credible business case is much harder. Our discovery workshop helps you identify where agentic and voice AI can create real value before you commit to a technology or implementation path

Where do we start?

There are countless ways to apply AI, but not every opportunity will deliver meaningful customer or business value.

Will it disrupt an already tight operation?

Customer expectations and service demand are increasing while teams face pressure on budgets, capacity and efficiency.

When should we implement these improvements?

Data, governance, security, technology and organisational change can all affect whether an AI initiative succeeds.

Will AI help long term not just short term?

Platform choices and capabilities are developing quickly, making it difficult to select the right route with confidence.

How can AI have an operational value?

Experiments may prove that technology works without demonstrating how it can produce sustainable value.

Is AI a priority in business?

Without agreed outcomes and a reliable baseline, it is difficult to prioritise investment or measure success.

Workshop in Brief

What does the AI workshop include?

Six steps from AI ambition to action: This focused one-day session brings together business, customer experience and technology leaders to identify where AI can make the biggest impact and what’s needed to act.

The Priorities

Clarify priority journeys, customer pain points, business outcomes and the measures that matter.

Stakeholders and Ownership

Identify sponsors, decision-makers, operational owners and the people needed to move forward.

Security and Governance

Explore policies, risk, oversight, escalation and the boundaries within which AI should operate.

Are you Business Ready?

Consider the impact on teams, skills, adoption, communications and ways of working.

The Technology and Data

Review relevant platforms, integrations, knowledge, data quality and accessibility.

The Use-case Prioritisation

Assess potential opportunities against value, effort, risk and organisational readiness.

Leave with clarity, priorities and an actionable roadmap

Following the workshop, you will receive practical outputs designed to help prioritise investment, strengthen the business case and guide the next stage of agentic and voice AI adoption.

Customer Experience Priority Map
Stakeholder and Governance Map
AI Readiness Scorecard
Gap and Risk Assessment
Customer Journey, Technology and Data Maps
Prioritised AI Use-Case Backlog
AI Roadmap and Next Steps

The day: workshop outcomes

Focus investment on the right initiatives
Build a stronger case for AI adoption
Align business and technology stakeholders
Address governance, data and technology gaps earlier
Improve customer journeys while reducing delivery risk

Register your interest today

This workshop is available for a limited time only, and working with our partners, eligible organisations can access a fully funded, one-day Agentic AI Discovery Workshop for business, customer experience and technology leaders.

Register your interest today and one of our specialists will arrange a discovery call to understand your organisation, confirm eligibility and talk through what will happen on the day.

01Register your interest

We need to know a little more about your business to confirm your eligibility. Simply fill in the form by clicking the ‘Register Interest’ Button.

02Making your workshop bespoke

We want you to get the best out of the workshop!

On a discovery call, our team will confirm your eligibility and get an initial understanding of your business.

We will chat through your priorities, participants and desired outcomes.

03The AI workshop

We will then collaborating by bringing the right business, CX and technology stakeholders together for a focused, one-day discovery session.

The fully funded workshop will give you a clear roadmap and help you discover how AI could, move the needle.

FAQs

01What is an agentic AI discovery workshop?

It is a focused one-day session that brings together business, customer experience and technology stakeholders to identify valuable AI opportunities, assess readiness and agree practical next steps.

02Who should attend?

Relevant participants may include business sponsors, customer experience and service leaders, contact centre or operational leads, technology owners, data specialists, security representatives and transformation leaders.

03What happens before the workshop?

We begin with a 30-minute discovery call to understand your organisation, discuss your priorities and agree the workshop objectives and agenda.

04What will we receive afterwards?

You will receive practical outputs covering customer priorities, stakeholders and governance, AI readiness, gaps and risks, journeys and technology, prioritised use cases, and a roadmap for next steps.

05Do we need an established AI strategy?

No established strategy is specified as a prerequisite in the brief. The workshop is designed to help clarify priorities, assess readiness and identify where AI could create value.

06Will the workshop recommend a particular product?

The workshop should begin with business and customer outcomes. Relevant technology options can then be considered against your use cases, environment, readiness and constraints.

07Can AI work with our existing contact centre and business systems?

The workshop specifically considers existing platforms, integrations, data and workflows. AI agents can often work alongside current contact centre, CRM, knowledge and workflow systems.

08Is the workshop really fully funded?

For eligible organisations, the workshop is funded through the current Resonate and partner offers. Eligibility and availability will be confirmed during the initial discovery call.

09Is there any obligation to proceed afterwards?

You will receive an output pack which you can chose to take forward with Resonate, independently or with a partner / vendor of your choice

10How long is the offer available?

The offer is open while the funding is available.

Here’s what our customers have to say

Our customers are central to everything we do, and the positive reviews show it. We’re dedicated to providing top-quality communication solutions.

Gary Lewis Atrium Underwriters

Resonate quickly demonstrated they had the technical skills and experience to enable Direct Routing for our organisation. The whole implementation process was managed without any impact on the business

Caroline Howick, Kent County Council

Working with the Resonate team has been brilliant and the Luware software is easy to use. We are really pleased with the solution, it does everything we need and much more than we thought. It's opened our eyes to what we can do and see and analyse to make things better for our customers and for our team

Dierdre Baggett, Mazda

Large praise for Resonate – often you get the A-team at Sales stage, and the B-team in Delivery and C-team for Support – Resonate are A Team all the way.

Mithun John, Digital Technology Portfolio Lead

Resonate has been an invaluable partner in our digital transformation journey at Fresenius, especially with regards to telephony. The two key programs that they are driving for us are Teams Enterprise Voice and Teams Contact Centre. The team has demonstrated exceptional capabilities in supporting the aforementioned transformation initiatives. Their contributions to the Teams Enterprise Voice rollout and the subsequent deployment of the Luware Contact Centre solution have far exceeded our expectations

Azita Guzzo, Head of Technology Innovation Longbridge Financial

The Resonate team has been a dependable partner, consistently providing responsive support, making themselves available whenever needed, and working through challenges with professionalism and dedication. They have taken the time to understand our business, introduced us to new contact center technologies and solutions to address evolving needs, and their technical team has been exceptional in helping us navigate complex issues and identify practical paths forward.

IT Manager and eHealth Lead for a Scottish Health Board

Their dedication and professional approach have made a significant impact on our operations, paving the way for future technological advancements and improved patient care.

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