Secure, AI-powered Webex Contact Centre
Transform fragmented legacy Cisco Contact Centre environments into intelligent, data-driven platforms with Webex contact centre.
Resonate combines deep Cisco expertise with AI-driven innovation to deliver secure, enterprise-grade contact centre solutions. We help organisations modernise customer engagement, reduce operational cost, and turn interactions into insight – enabling growth while managing the complexity of change.
The Challenge
Moving to a modern cloud contact centre creates significant opportunities, but many organisations first need to overcome:
Legacy platforms
Ageing systems are costly to maintain and difficult to evolve for modern customer engagement
Fragmented customer experience
Disconnected channels undermine service quality and prevent a unified customer experience
Barriers to reducing cost and increasing effciency
Organisations are tasked to adopt AI contact centre solutions to automate interactions and optimise operations
Complexity of migration at scale
A contact centre migration must protect business continuity while modernising critical customer services
Security and compliance requirements
Enterprise organisations need a solution that meets strict governance and regulatory demands
Delivering better outcomes with Webex Contact Centre
Cisco Webex contact centre is a cloud-based CCaaS platform that enables seamless customer engagement across voice and digital channels. It combines intelligent routing, automation, analytics, and AI to improve service efficiency and outcomes.
Resonate designs, deploys and offers Webex Contact Centre managed services and are specialists in integrating with existing Cisco estates, Microsoft Teams, and wider business systems. This creates a secure, scalable enterprise contact centre software platform that supports inbound and outbound engagement while enabling continuous optimisation through data and AI.
Why Resonate
From legacy Cisco environments to AI-powered customer engagement, Resonate combines deep Cisco expertise, integration capability and innovation to help organisations maximise the value of Webex Contact Centre.
- Migrate from legacy with confidence using our specialists
- Leaders advanced AI contact centre solutions and CPaaS integrations.
- Deep Cisco expertise – driving SCC’s position as a Cisco Preferred Collaboration Partner.
- Seamless platform integration – Track record in integrating Webex Contact Centre with Microsoft Teams and hybrid environments.
The Impact
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Seamless engagement with a fully integrated omnichannel contact centre
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Automated interactions with built-in AI
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Real-time performance insight
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Scalable and resilient cloud contact centre architecture
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Improve efficiency and first contact resolution
FAQs
01What is Webex contact centre?
Webex contact centre is a cloud-based contact centre software platform that enables organisations to manage customer interactions across voice and digital channels with built-in AI and analytics.
02What is the difference between Cisco Contact Centre and Webex contact centre?
Traditional Cisco Contact Centre platforms are on-premise, whereas Webex contact centre is a modern cloud contact centre delivered as a contact centre as a service (CCaaS) platform.
03When should I migrate to Webex contact centre?
You should consider contact centre migration when your existing platform cannot scale, lacks omnichannel capability, or requires costly upgrades to meet modern demands.
04Can Webex contact centre integrate with Microsoft Teams?
Yes — Resonate specialises in integrating Webex contact centre with Microsoft Teams to create a unified communication and customer experience platform.
05What are AI contact centre solutions in Webex?
AI contact centre solutions include automation, virtual agents, and analytics that improve efficiency, reduce cost, and enhance customer experience.
06Do I need a Webex contact centre implementation partner?
Yes — a contact centre implementation partner ensures your solution is designed, deployed, and optimised to meet your specific business and technical requirements