A complete devices and mobility strategy

The challenges of supporting office, hybrid and frontline teams

Keeping users connected across roles, sites and working styles can be complex without a clear device and mobility strategy.

• Different teams need different devices across offices, homes, sites and frontline settings.
• Poor device choices can cause missed calls, poor adoption and support issues.
• Mobile users need secure access to voice, collaboration tools and business apps.
• Mobility is not just about mobile apps. Users may need native voice from the UC platform extended to mobile.
• Frontline teams need simple, reliable and durable tools that work under pressure.
• IT teams need control over setup, policies, support, updates and replacement.

Device strategy and procurement

We help you select devices that fit the role, not just the platform.

This includes handsets, headsets, mobiles, meeting room devices, shared devices and frontline tools. We assess how users work, what they need to access and how devices need to connect into your wider UC, contact centre and business systems.

• Desk phones and common area phones
• Wired and wireless headsets
• DECT and Wi-Fi handsets
• Mobile phones and tablets
• Rugged mobile devices
• Shared frontline devices
• Meeting room bars, cameras, speakers and control panels
• Reception and hot desk devices
• Contact centre headsets and supervisor devices

Mobile enablement

Mobility should give users the same business calling and collaboration experience wherever they work.

Resonate helps users access voice, meetings, messaging, contact centre tools and business apps securely from mobile devices. This can include mobile apps, secure sign-in, app protection and mobile device policies.

We also help extend voice in the UC platform natively to mobile, as if the mobile were another endpoint. Using eSIM, users can make and receive business calls from their mobile with their business identity, while IT keeps control of policies, numbers and governance.

This gives mobile teams a simpler and more reliable calling experience without relying only on an app.

Frontline teams need tools that are easy to use, reliable and ready for demanding environments.

Resonate supports communications for retail, logistics, healthcare, field teams, warehouses and operational staff. We help connect frontline users to the right voice, messaging, collaboration and workflow tools through secure, managed devices, We focus on coverage, battery life, shared access, ease of use and support.

• Rugged smartphones and tablets
• Shared shift devices
• Push-to-talk devices
• Wireless headsets
• DECT and Wi-Fi handsets
• Barcode-enabled mobile devices
• Wall-mounted or shared area phones
• Devices for stores, depots, wards and field teams

User experience

Devices need to work well with the tools your people use every day.

Resonate helps make sure devices connect into your UC platforms, contact centre platforms, meeting rooms, mobile services and business applications.

We test real user journeys, including making and receiving calls, joining meetings, transferring calls, using headsets, working from mobile, accessing apps and using shared devices across different locations.

The goal is simple. Users should have the right device, the right access and a consistent experience wherever they work.

Security and compliance

We help protect users, devices and business data across office, mobile and frontline environments.

This includes access controls, device policies, app protection, updates, patching, shared device rules, lost device processes and governance.

Your teams get flexible ways to work, while IT keeps control of access, security and compliance.

Connecting people, devices and communication platforms

Resonate helps you give every user the right device and mobile experience for their role.

• Clear device strategy across office, hybrid and frontline teams
• Secure access to voice, collaboration tools and business apps
• Native mobile voice from the UC platform through eSIM where required
• Better user experience across UC, contact centre and meeting room platforms
• Easier support, replacement and governance
• Stronger adoption through devices that fit real work