Teams number management & voice quality
Turn communication into intelligence with Crest. Resonate’s advanced voice tooling platform enables organisations to optimise Teams call reporting and automate Teams voice management, improving performance, and reducing operational complexity. From Teams voice analytics to user and number management, Crest transforms your Teams environment into a insight-driven communication platform.
The Challenge
Why managing teams phone is more complex than expected
Limited insight into call performance
Without structured Teams call reporting, organisations lack visibility into performance, usage, and user experience.
Complex Teams Administration
Managing, policies, and changes requires specialist skills and creates inefficiency across estates, consuming up to 15 minutes per request for skilled workers.
Inefficient number and user control
Scaling Teams user provisioning and changes creates risk, inconsistency, and unnecessary operational overhead.
Reactive support model
Without proactive Teams call quality monitoring, issues are only identified after users are impacted — increasing support tickets and service disruption.
Teams Phone management with Crest
Crest is the intelligent platform for Teams Phone management, combining analytics, and control in a single solution.
It enables organisations to configure, manage, and optimise their Teams environment through automated provisioning and number range and calling usage and quality reporting. With secure deployment, API integration, and a scalable architecture, Crest optimises Microsoft license costs, reduces admin effort, improves service performance all through a “single-pane” view ensuring your Teams platform delivers measurable business value.
Teams number management : automating users, numbers and policies
Crest Voice manager simplifies Teams number management, enabling efficient control across your environment.
Through automated Teams user provisioning, and Teams policy management and Teams administration is simplified, and you can manage numbers, users, call queues, and changes with consistency and speed. This reduces manual effort and ensures your Teams environment scales without increasing operational complexity.
Microsoft Teams call quality analytics: proactive performance and insight
Crest Voice Insights provides advanced Teams call analytics and real-time visibility into Teams audio quality.
With detailed Teams call reporting – right down to the user and device, you can monitor performance, identify issues early, and resolve problems before they impact users. From capacity to usage trends to end-to-end journey analysis, Crest enables a proactive approach to managing service quality and improving user experience.
Maximise the value of your Teams investment
Resonate’s Crest platform gives you the visibility and control to optimise your Teams environment—reducing cost, improving performance, and simplifying management.
Reduce costs
Optimise licensing with Teams analytics, ensuring capacity, usage, and number allocation are always right-sized for your environment.
Free up IT resources
Automated Teams user provisioning and self-service control, reducing admin complexity, manual effort, and dependency on specialist skills.
Improve user experience
Automated provisioning and proactive Teams call quality monitoring, resolves issues early and provides visibility across usage, call performance and service quality.
Deploy quickly and scale cost-effectively
Self-service tooling, flexible billing, and continuously updated capabilities aligned to your evolving Teams platform.
Why Resonate
Visibility, automation and control for Teams Phone
Resonate combines deep expertise in Teams Phone management with Crest, our advanced tooling platform. We harness Teams analytics to help organisations optimise performance and automate operations with features such as Teams provisioning. Recognised by Microsoft and trusted in business-critical voice environments, we ensure your Teams platform evolves into a high-performing, insight-driven communication system.
97%
Reduction in time
taken to set up a Teams Phone user
£500k
Savings
for a large energy company from manual workload reduction
Up to 25%
Telephony operational
Cost savings
01What are Teams analytics?
Teams analytics provide visibility into usage, performance, and service quality, helping organisations optimise their Teams voice environment.
02How does Teams call quality monitoring work?
Teams call quality monitoring provides real-time insight into voice performance, enabling proactive issue resolution and improved service delivery.
03Can I monitor call quality from the Teams Admin Centre?
Yes — Microsoft provides basic visibility into Teams call quality through the Teams Admin Centre. However, this is often limited and reactive. Crest enhances this with advanced Teams call reporting and Teams call analytics, providing proactive monitoring, deeper insight, and early issue detection — so problems are identified and resolved before users are impacted.
04Can I automate user provisioning from the Teams Admin Centre?
User setup and changes can be managed through the Teams Admin Centre using Teams provisioning and administrative tools. However, this is typically manual and time-consuming at scale. Crest automates Teams user provisioning, Teams number management, and policy assignment — reducing effort, improving consistency, and enabling efficient management across your environment.
05Do I need to understand PowerShell?
In many cases, yes — managing advanced Teams administration, policies, and large-scale changes often requires PowerShell expertise. Crest removes this dependency by providing a simple, automated interface for Teams Phone management, allowing users and IT teams to manage changes without scripting or specialist skills.