Managed contact centre services for high-performing customer engagement
Transform your contact centre environment into an intelligent, high-performing customer engagement platform.
Resonate delivers an enterprise-grade contact centre managed service for Microsoft Teams and Cisco Webex contact centres helping organisations improve customer experience, reduce cost, and turn every interaction into actionable insight.
The Challenge
Why enterprise contact centres need specialist support
From maintaining service availability to driving continuous improvement, organisations face a range of challenges that can be difficult to overcome without expert contact centre support
Business-critical service demands 24×7 expertise
Contact centres are often revenue-driving functions that require continuous, specialist support to maintain performance and availability
Customer experience is directly impacted
Poor performance leads to longer wait times, failed interactions, and reduced satisfaction
Operational complexity across platforms
Managing multiple vendors, integrations, and channels increases risk without a managed contact centre services model in place
Continuous optimisation and innovation is difficult to achieve
Adding AI, automation, and routing improvements requires specialist expertise without expert insight, organisations struggle to deliver ongoing contact centre optimisation
A managed service built for performance
Our contact centre managed service combines
- 24×7 specialist support
- proactive monitoring, and rapid resolution with continuous optimisation
- Performance reviews to tune your environment
- “day in the life” assessments to identify opportunities for automation, AI, and routing improvements.
The result; a fully supported, continuously improving contact centre that:
-
enhances customer experience
-
maximises operational efficiency
-
simplifies operations
-
reduces risk
-
enables innovation
Why Resonate
Trusted to support enterprise contact centres
From day-to-day support to AI-driven innovation, Resonate helps enterprise contact centres perform and evolve.
Certified contact centre expertise at scale
Skilled engineers and solution architects accredited across Cisco Webex and Teams Contact Centre solutions.
Deep vendor partnerships and influence
As a member of the AnywhereNow ambassador programme and as a Cisco preferred collaboration partner, we influence feature development and roadmap direction.
Specialists in optimisation and innovation
We deliver contact centre optimisation through performance tuning, routing strategy, and AI-driven improvements.
Experts in AI, automation and integration
From agentic AI to automation workflows, we enhance customer engagement across platforms.
01What are contact centre managed services?
Contact centre managed services provide ongoing support, optimisation, and management of cloud-based contact centre platforms to ensure performance, reliability, and customer experience.
02What is included in a contact centre managed service?
A contact centre managed service includes proactive monitoring, 24×7 support, incident resolution, performance tuning, analytics and continuous optimisation across your contact centre environment.
03When do I need a managed contact centre service?
You need managed contact centre services when your environment becomes complex, supports critical customer journeys, or requires ongoing optimisation to improve performance and efficiency.
04Can you support both Teams and Webex contact centres?
Yes — Resonate delivers Teams Contact Centre solutions and Cisco Webex support within a unified support model across hybrid environments.
05How do you improve contact centre performance?
Through engineer delivered contact centre optimisation programmes, including performance reviews, routing improvements, analytics, and AI-driven enhancements to improve outcomes.
06What makes Resonate different from other providers?
Resonate combines deep technical expertise, enterprise-scale delivery, and strong vendor relationships to provide a fully integrated contact centre managed service that drives continuous improvement and innovation.