Cloud communication support for modern enterprises
Deliver seamless communication across your organisation with enterprise-grade managed communication services.
Resonate provides unified communications managed services across Microsoft Teams, Cisco Webex, hybrid and legacy environments — combining voice, video and rooms support into a single, integrated experience. We help organisations simplify complexity, improve performance, and transform communication into a consistent, insight-driven business capability.
The Challenge
The reality of managing voice and collaboration estates
Fragmented communication platforms
In many organisations multiple platforms coexist without a unified support model often including Cisco Webex, Microsoft Teams and legacy systems.
Operational complexity and inefficiency
Managing users, devices, and services across environments increases reliance on manual processes and specialist resources.
Limited visibility, expertise and control
Without skilled, centralised cloud communication support, organisations struggle to monitor performance and resolve issues proactively.
Inconsistent user experience
Disparate systems and support models impact service quality, reducing employee productivity and increasing support demand across the business.
Unified communications managed services across Teams, Webex and hybrid estates
Resonate delivers managed unified communications across enterprise estates providing a single, converged support model covering any user, any device , anywhere – ensuring consistent service delivery across environments.
- Voice
- Chat
- Meetings
- Collaboration
Whether you need teams phone management, proactive Teams Rooms monitoring and remote trouble shooting, Webex managed services, or full hybrid estate support, we simplify operations while improving performance and user experience.
Our contact centre managed service includes
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Single point of contact
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End to end Ticket ownership
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E-bonding integration
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Automated number management
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Proactive monitoring of room devices and audio quality
The Solution
The value of unified communications managed services
Unified Management
A single unified communications managed services model across Teams, Webex, and legacy platforms
Improved employee Productivity
through real-time monitoring of users, devices, rooms, and proactive cloud communication support
Operational efficiency
Reduce operational cost with efficient managed telephony services and automation.
Enhanced user experience
Through delivering consistent, enterprise-grade collaboration support services.
Make Resonate your partner for unified communications support
90% of support tickets resolved without vendor support
Centralised Support
Engineer-led support model covering managed VoIP services and converged communications support for chat, voice, video and rooms.
Proactive Management
Proactive service management with automation, monitoring, and continuous optimisation.
Hybrid expertise
Hybrid and legacy platform expertise and track record in supporting complex global estates.
Long-term erformance
Combine support, tooling, and innovation to ensure long-term performance and scalability.
Voice Infrastructure
Most organisations focus on the collaboration platform not the infrastructure supporting it. Resonate manages the whole voice estate, including SBCs, SIP connectivity, routing policies, number management and voice quality monitoring.
90% of support tickets resolved without vendor support
01What are unified communications managed services?
UCaaS managed services refers to providing ongoing support, optimisation, and management of voice and collaboration platforms such as Teams and Webex — ensuring performance, reliability, and user experience are maintained.
02Do I need support for both Teams and Webex environments?
Yes — many organisations operate hybrid environments. Microsoft Teams and Cisco Webex support can be delivered together through a single managed service approach.
03What is included in a managed voice service?
Managed voice services include proactive monitoring, user management, troubleshooting, performance optimisation, and support across voice platforms and devices.
04When do I need a managed communications service?
You need managed communication services when your environment becomes complex, spans multiple platforms, geographies or requires proactive support to maintain performance and user experience.
05Can you support legacy and cloud communication platforms?
Yes — Resonate specialises in managing complex estates, combining Microsoft Teams, Cisco UC managed services and legacy infrastructure into a single, supported environment.
06What are UCaaS managed services?
The term, UCaaS managed services refers to providing support and optimisation for cloud-based communication platforms, ensuring ongoing performance, scalability, and cost efficiency.
07What is SBC management?
SBC management involves monitoring, maintaining and updating Session Border Controllers to ensure secure, reliable voice connectivity across cloud communications platforms such as Microsoft Teams and Webex Calling.
08Why is SBC monitoring important?
SBCs sit at the heart of many enterprise voice environments. Proactive monitoring helps identify routing issues, performance degradation and security risks before they impact users.
09What SBC vendors do you support?
Resonate supports leading enterprise SBC platforms including AudioCodes and Ribbon, alongside Microsoft Teams, Cisco Webex and hybrid voice environments.
10Can SBCs be managed as part of a cloud communications managed service?
Yes. SBC monitoring, maintenance, software updates, performance management and incident resolution can all be included within a managed communications service.
11How do SBCs support business continuity?
SBCs can provide survivability and alternative call routing options during network outages, helping organisations maintain voice services when primary systems are unavailable.
12Can SBC management help improve voice quality?
Yes. Ongoing monitoring and optimisation of SBCs can help identify call quality issues, routing inefficiencies and network performance problems that impact the user experience.