Manufacturing Communications Solutions
Resonate helps manufacturers transform fragmented communication environments into connected, intelligent operations—improving collaboration, supporting frontline workers and creating the foundations for future innovation.
The Challenge
The challenges shaping modern manufacturing operations
Legacy Integration
Legacy infrastructure such as alarms and tannoy, that must be integrated into modern cloud phone systems.
Multi-Site Complexity
Complex multi-site communications across global plants, offices, and supply chains.
Limited Visibility
Limited visibility and control across fragmented communication environments.
Frontline Communication
Supporting frontline workers and shift worker communications in demanding environments.
Collaboration Gaps
Inconsistent communication tools impacting factory and office collaboration.
Safety Compliance
Safety and compliance requirements for industrial communications, including lone workers
From production lines and warehouses to customer service and head office teams, Resonate helps manufacturers create connected communication environments
Connected workforce
Enabling seamless factory and office collaboration by integrating legacy environments with modern VoIP phone systems and unified communications platforms.
Intelligent contact
Contact centre solutions with intelligent routing for customer service and supply chain operations.
Industrial mobility
Industrial communications including DECT phones, wireless handsets, and ruggedised endpoints.
Frontline safety
Push-to-talk and mobility solutions supporting frontline workers and lone worker safety.
Endpoint strategy
Endpoint strategy and deployment including headsets, common area phones, and tannoy integration.
Global rollout
Global transformation programmes including rollout, training, and adoption.
Resonate specialises in delivering unified communications for complex manufacturing environments.
We integrate legacy systems with modern VoIP phone systems, support frontline workers with specialist endpoints like DECT phones and wireless handsets, and deliver global transformation programmes across multi-site operations.
Our expertise in managing complex, mixed estates ensures manufacturers can modernise communications with confidence—improving safety, performance, and operational control across factory and office environments.
Delivering measurable outcomes across manufacturing environments
With deep experience across large, complex enterprises, Resonate helps manufacturers connect mixed technology estates, enabling consistent communication across frontline workers, offices, and global production environments
- Operational resilience through reliable, integrated cloud phone systems across global sites
- Improved workforce productivity with seamless unified communications, and converged communications management for office and factory teams
- Enhanced safety and compliance through robust industrial communications and mobility solutions
- Consistent customer and supplier engagement via intelligent routing and ’lite’ contact centre solutions
- Scalable multi-site communications supporting global growth and acquisitions
- Improved visibility and control across complex, multi-platform environments
Transforming manufacturing operations in practice
Leading Food Manufacturer
Resonate supported a global food manufacturer in delivering a large-scale Microsoft Teams Phone transformation across a complex, multi-site environment, migrating 66,000 users and modernising legacy infrastructure without disruption.
The programme achieved a 30% saving in telephony operational costs with a 20%+ infrastructure reduction and 40% of licences decommissioned, all while maintaining service continuity with less than 2% increase in support tickets post-migration
Global Medical Equipment Manufacturer
Following rapid growth through acquisition, our customer faced a fragmented communications estate with 2,000+ employees across multiple global platforms.
Resonate supported the customer in establishing Microsoft Teams as a single global communication platform and delivered a Microsoft Teams contact centre solution. enabling consistent multi-site communications across all regions
This transformation has improved routing, resilience, and visibility across contact centre operations and created a scalable foundation for future acquisitions
01What is unified communications in manufacturing?
Unified communications connects voice, messaging, and collaboration tools to support factory and office collaboration across sites and teams.
02How do manufacturers support frontline workers to collaborate?
Through solutions including DECT phones, wireless handsets, common area phones, mobile solutions and push-to-talk technologies that enable reliable shift worker communications.
03Can legacy systems be integrated into new platforms?
Yes — Resonate integrates legacy systems into modern cloud phone systems and Microsoft Teams Phone environments to minimise disruption.
04How do contact centre solutions support manufacturing?
While at a smaller scale than large consumer contact centres, our Microsoft Team Contact Centre and Webex Contact Centre solutions enable efficient handling of customer, supplier, and service interactions with intelligent routing, improved visibility and offer opportunities to benefit from integrations, automation and agentic AI