Microsoft Teams Premium vs. Microsoft 365 Copilot – Which One is Right for Your Business? When it comes to enhancing collaboration and productivity, Microsoft offers two powerful tools: Microsoft Teams Premium and Microsoft 365 Copilot. But with licensing costs at £7.70 per user/month for Teams Premium and £23.10 per user/month for Copilot 365, IT leaders […]
Adding AI into Communication and Collaboration can Transform Customer and Employee Experience Artificial Intelligence (AI) is rapidly transforming the way businesses communicate and collaborate with Microsoft’s Work Trend Index report showing that 75% of knowledge workers globally are now using generative AI in their roles. However, without a clear strategy, the swift adoption can pose […]
As workplace communication has rapidly changed, companies have struggled to implement converged solutions to seamlessly manage calling, collaboration and meetings
Kent County Council implemented Teams in 2020, and although it worked well for internal communication and collaboration, it become clear an enhanced feature set was required for customer contact. After evaluating several solutions, Resonate, in partnership with Cantium, Kent County Council’s IT provider, integrated the Luware Contact Centre into Teams for their pensions department. This […]
Fresenius, a leading global healthcare provider delivering critical patient services, partnered with Resonate to transform its legacy telephony and contact centre estate into a modern, cloud-based platform built on Microsoft Teams. By unifying communication, contact centre, and automation, Resonate helped Fresenius turn fragmented systems into an intelligent patient communication platform — improving patient access, reducing […]
Frontline workers and on-the-move employees are a cornerstone of the economy. These team members make up around 80% of the global workforce. Yet many still feel they don’t have the technology they need to collaborate and work efficiently with their colleagues. While in-office staff members can easily access the benefits of collaborative platforms and desktop apps, […]
SCC Strengthens its Microsoft and Unified Communications and Collaboration Portfolio with Acquisition of Resonate European technology solutions and services firm SCC today announced the acquisition of Resonate, a leading global provider of cloud voice and collaboration services based on Microsoft Teams. Employing 150 people across Europe and India, Resonate was founded in 2015 and has […]
In the good old days (pre-2020), this major law firm had people primarily working in the office and using separate soft client and desk phones for communication internally and with their clients. Their telephony solution included reception and attendant console services for each office, using the same on-premise solution. But the pandemic and the sudden […]
Resonate, a leading technology company, focused on helping businesses unlock the ROI of their Microsoft investments, recently earned a new Microsoft Partner certification. The team is now recognised by Microsoft as an official Microsoft Solutions Partner for Business Applications. This builds on Resonate’s long-standing relationship with Microsoft, and its existing accreditations and specialisations for Modern […]
Mazda North American Operations needed to migrate their contact centre agents away from an outdated legacy call centre and telephony systems. They choose to take advantage of the latest cloud call centre and telephony solutions. This move was originally intended to include the call centres that weren’t integrated with the automotive manufacturer’s CRM system. However, […]
