Frontline workers and on-the-move employees are a cornerstone of the economy. These team members make up around 80% of the global workforce. Yet many still feel they don’t have the technology they need to collaborate and work efficiently with their colleagues. While in-office staff members can easily access the benefits of collaborative platforms and desktop apps, […]
Mazda North American Operations needed to migrate their contact centre agents away from an outdated legacy call centre and telephony systems. They choose to take advantage of the latest cloud call centre and telephony solutions. This move was originally intended to include the call centres that weren’t integrated with the automotive manufacturer’s CRM system. However, […]
Business Challenge Our customer, a global food manufacturer, was looking for the right partner to help them implement Microsoft Teams across their organisation. They needed a Teams expert that understood the ins and outs of their business so that the transformation to Microsoft Teams would perfectly meet their day-to-day business needs. Solution Our approach was […]
