Retail

Empowering Frontline and On-The-Move Workers with Microsoft Technology

Frontline workers and on-the-move employees are a cornerstone of the economy. These team members make up around 80% of the global workforce. Yet many still feel they don’t have the technology they need to collaborate and work efficiently with their colleagues.  While in-office staff members can easily access the benefits of collaborative platforms and desktop apps, […]

Contact Centre Case Study with Mazda

Mazda North American Operations needed to migrate their contact centre agents away from an outdated legacy call centre and telephony systems. They choose to take advantage of the latest cloud call centre and telephony solutions. This move was originally intended to include the call centres that weren’t integrated with the automotive manufacturer’s CRM system. However, […]