There are two elements that make up the Teams Voice Management solution. The first element is the Automated Request Process with integrated approvals which enables users to request PSTN voice functionality with zero-touch from an IT Team.
The second element is the Power App Application which has been designed for IT Administrators to help save them time when handling user PSTN voice requests. The Teams Voice Management App offers the same functionality as the automated workflow but with the added benefit of Power BI Dashboards. These Dashboards provide reports on Number Range Usage, Phone System Usage and Requests made.
The move to Teams Direct Routing gives more responsibility to IT Administrators. Our solution addresses the following challenges:
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