Product Overview

A user-friendly, fully automated solution to manage your Teams PSTN Voice functionality

There are two elements that make up the Teams Voice Management App solution. The first element is the Automated Request Process with integrated approvals which enables users to request PSTN voice functionality with zero-touch from an IT Team.

The second element is the Power App Application which has been designed for IT Administrators to help save them time when handling user PSTN voice requests. The Teams Voice Management App offers the same functionality as the automated workflow but with the added benefit of Power BI Dashboards. These Dashboards provide reports on Number Range Usage, Phone System Usage and Requests made.

What Does Our Solution Provide?

  • Automated Number Provisioning 
  • Simple Request Process
  • Phone Number Management 
  • Automated License Provisioning 
  • Easy to Use App Interface
  • Reporting Dashboards with Number Range Usage Report, Requests Report and Calling Usage Report 
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Number Management Challenges

The move to Teams Direct Routing gives more responsibility to IT Administrators. Our solution addresses the following challenges:

  • Manually maintaining a phone number assignment database through spreadsheets
  • Running the PowerShell scripts for number provisioning is a time-consuming task for IT Admins
  • Lack of visibility on phone system licence usage
  • Requiring knowledge of PowerShell scripting to run simple tasks
  • Complex internal request processes
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Resources

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