Product Overview

Create and Manage Call Queues and Auto Attendants Quickly and Easily

Resonate's solution automates the creation of Auto Attendant and Call Queue Workflows and provides a ‘self-service’ management feature for managers and owners of these workflows which isn't currently available within Teams. This simple to deploy application has a range of benefits driven by its simple to use interface. From time savings to error reduction and improved customer experience, our app is a must-have for any organisation wanting to manage call queues and auto attendant/IVR functionality within their Microsoft Teams voice estate.

App Features

The app has a number of features designed around the needs of IT and Telephony admins to ensure call queues and auto attendants can be deployed and managed quickly and easily.

1

Request & Approval Process

A request form and approvals process that manages a user’s request end to end, from initial request through to approvals, licensing, and creation, with role-based access via the management app.

2

Management Application

Management App where IT Admins can create and manage Auto Attendant and Call Queue workflows within the organisation using a simple interface for rapid deployment and updates. 

3

Simple Integration Capability

Organisations can integrate this with our Teams Voice Management Solution to provide a truly automated experience across your entire Teams voice estate. This cuts down time to resolution and reduces errors.

4

Reporting & Metrics

A suite of reports and metrics is available on how each of the services is being utilised enabling you to optimise the way you use your call queues and auto attendants to create better user experiences.

What Does Our App Provide?

  • Time-saving of implementing MACDs
  • Reduced time to market
  • Improved UX
  • Reporting visibility, time to information
  • Error reduction
  • Reduced management overhead

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Resources

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