We recognise that whilst it is preferable to implement a single global voice solution, there are often good reasons for large enterprises to have a mixed voice estate. This could be due to the fact that a single system does not support all the required features and functionality or simply that it takes time to transform into a single global solution. For this reason, Resonate is able to provide a managed support solution for multiple vendors. The Resonate Teams Direct Routing platform also allows enterprises to connect those multi-vendor solutions to Microsoft Teams to provide seamless integration and a consistent user experience across the business.
There are lots of reasons to maintain a mixed voice estate. Resonate are set-up to support any one of them from our 24 x 7 365 support operations centre.
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