Resonate offer a full range of services to deliver your vision of communication and collaboration – from strategy and business case creation, through design and deployment, to proactive maintenance and support. From acting as your trusted advisor to working with you and your partners, or putting an entire project in our hands; you can trust Resonate to deliver an exceptional and highly professional service.
We support our customers as a trusted partner and provide a centre of excellence for the management and support of all voice services. Our services are often integrated into the customer organisation.
Our customers require a partner to provide:
Resonate is in a unique position to provide Enterprises with a support solution that integrates with and compliments their organization
There are lots of benefits to working with Resonate for your manged service project, here are the main ones
Voice, Unified Communications and Collaboration are the core of what we do. We have seen the industry evolve from the early incarnations of Microsoft OCS, Lync, Skype for Business and now Microsoft teams.
We are a Gold or similar status partner for key UCC vendors. Microsoft, AudioCodes, Ribbon, Poly, Luware and other. We also support customers with Avaya and Cisco IPT solution as part of their voice estate.
We operate a Centre of Excellence and Slovakian 24 x 7 x 365 Service Operations Centre. The Operations Centre supports over 500,000 users across more than 50 customers and 100 countries.
We have a support model to enable White Labelling, where our staff allocated to customers are embedded in the customer organisation and use customer accounts and equipment to provide support.
We have customers where we support the entire Unified Comms and Voice stack from level 2 to Level 3 support and have experience of large scale support of this nature.
Our advanced reporting brings together data sources and analysis from different systems to determine improvement areas and monitoring of the environment.
We have delivered hundreds of Voice Gateways for customers removing PBXs. We have done that at large scale for multiple sites and in very complex environments.
We support global corporations with the transformation to Microsoft Teams and the integration of the solution to existing products and services.
Deployment and support at L2/L3 of primarily Ribbon and Audio Codes Gateways - Remote Support.
Detailed voice quality analysis, recommending improvements, proactive monitoring and taking corrective actions.
Deployment and L2/L3 support of Skype Hardphones from PolyCom and other manufacturers.
Service and project managers available to delivery UC projects and customer service requirements.
Design, deployment and L2/L3 support of Microsoft Teams contact centres from Lumen and other providers.
Detailed design and implementation services for Skype for Business and Microsoft Teams solutions.
Expert troubleshooting and engineering capability for voice and UC projects globally.
Our engineers have experience of design, deployment and support of Cisco and Avaya IPT, plus legacy PBX based telephony.
We have a dedicated 24/7 support operations centre and centre of excellence for voice in Slovakia.
Atrium had a business requirement to integrate their existing telephony solution with Microsoft Teams and enable external calling from Microsoft Teams for all employees.
Resonate quickly demonstrated they had the technical skills and experience to enable Direct Routing for our organisation. The whole implementation process was managed without any impact to the business and the service has been stable since it went live earlier this year. The service availability and operational performance has been key for Atrium this year with the majority of staff working remotely and away from the office.
Garry Lewis
Head of IT, Atrium Underwriters
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