Product Overview

Let us deliver your communication and collaboration vision

Resonate offer a full range of services to deliver your vision of communication and collaboration – from strategy and business case creation, through design and deployment, to proactive maintenance and support. From acting as your trusted advisor to working with you and your partners, or putting an entire project in our hands; you can trust Resonate to deliver an exceptional and highly professional service.

We support our customers as a trusted partner and provide a centre of excellence for the management and support of all voice services. Our services are often integrated into the customer organisation.

Your Trusted Partner

Our customers require a partner to provide:

  • The capability to support the management of communication and collaboration services ensuring that risks are identified and managed
  • Flexible and agile support solutions that are integrated with the customer organisation and provide the necessary flexibility and agility
  • A solution that can be adapted and transformed as part of our customers own transformation of services and business strategy

Resonate is in a unique position to provide Enterprises with a support solution that integrates with and compliments their organization

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Resonate Benefits

There are lots of benefits to working with Resonate for your manged service project, here are the main ones

UCC Specialists

Voice, Unified Communications and Collaboration are the core of what we do. We have seen the industry evolve from the early incarnations of Microsoft OCS, Lync, Skype for Business and now Microsoft teams.

Certified Partners

We are a Gold or similar status partner for key UCC vendors. Microsoft, AudioCodes, Ribbon, Poly, Luware and other. We also support customers with Avaya and Cisco IPT solution as part of their voice estate.

24/7 Support

We operate a Centre of Excellence and Slovakian 24 x 7 x 365 Service Operations Centre. The  Operations Centre supports over 500,000 users across more than 50 customers and 100 countries.

White Labelling

We have a support model to enable White Labelling, where our staff allocated to customers are embedded in the customer organisation and use customer accounts and equipment to provide support. 

Advanced Support

We have customers where we support the entire Unified Comms and Voice stack from level 2 to Level 3 support and have experience of large scale support of this nature.

Reporting

Our advanced reporting brings together data sources and analysis from different systems to determine improvement areas and monitoring of the environment.

Expertise

We have delivered hundreds of Voice Gateways for customers removing PBXs. We have done that at large scale for multiple sites and in very complex environments.

Global Reach

We support global corporations with the transformation to Microsoft Teams and the integration of the solution to existing products and services.

Support Capability

Voice & Analogue Gateway Support

Deployment and support at L2/L3 of primarily Ribbon and Audio Codes Gateways - Remote Support.

Voice Quality & Proactive Management

Detailed voice quality analysis, recommending improvements, proactive monitoring and taking corrective actions.

IP Hard Phone Management

Deployment and L2/L3 support of Skype Hardphones from PolyCom and other manufacturers.

Service & Project Management

Service and project managers available to delivery UC projects and customer service requirements.  

Teams Contact Centre

Design, deployment and L2/L3 support of Microsoft Teams contact centres from Lumen and other providers.

UC & Voice Deployment

Detailed design and implementation services for Skype for Business and Microsoft Teams solutions.

Expert Voice & UC Support

Expert troubleshooting and engineering capability for voice and UC projects globally.

IPT & Traditional Voice Expertise

Our engineers have experience of design, deployment and support of Cisco and Avaya IPT, plus legacy PBX based telephony.

24 x 7 x 365 Support Centre

We have a dedicated 24/7 support operations centre and centre of excellence for voice in Slovakia.

Testimonial

Atrium had a business requirement to integrate their existing telephony solution with Microsoft Teams and enable external calling from Microsoft Teams for all employees.

Resonate quickly demonstrated they had the technical skills and experience to enable Direct Routing for our organisation. The whole implementation process was managed without any impact to the business and the service has been stable since it went live earlier this year. The service availability and operational performance has been key for Atrium this year with the majority of staff working remotely and away from the office.

Garry Lewis

Head of IT, Atrium Underwriters

Resources

Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area

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