Resonate offer a full range of services to deliver your vision of communication and collaboration – from strategy and business case creation, through design and deployment, to proactive maintenance and support. From acting as your trusted advisor to working with you and your partners, or putting an entire project in our hands; you can trust Resonate to deliver an exceptional and highly professional service.
We support our customers as a trusted partner and provide a centre of excellence for the management and support of all voice services. Our services are often integrated into the customer organisation.
Our customers require a partner to provide:
Resonate is in a unique position to provide Enterprises with a support solution that integrates with and compliments their organization
There are lots of benefits to working with Resonate for your manged service project, here are the main ones
Deployment and support at L2/L3 of primarily Ribbon and Audio Codes Gateways - Remote Support.
Detailed voice quality analysis, recommending improvements, proactive monitoring and taking corrective actions.
Deployment and L2/L3 support of Skype Hardphones from PolyCom and other manufacturers.
Service and project managers available to delivery UC projects and customer service requirements.
Design, deployment and L2/L3 support of Microsoft Teams contact centres from Lumen and other providers.
Detailed design and implementation services for Skype for Business and Microsoft Teams solutions.
Expert troubleshooting and engineering capability for voice and UC projects globally.
Our engineers have experience of design, deployment and support of Cisco and Avaya IPT, plus legacy PBX based telephony.
We have a dedicated 24/7 support operations centre and centre of excellence for voice in Slovakia.
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